Settlease provides loan-settlement assistance and related support services in accordance with the client's signed Service Agreement.
1. Processing & Onboarding Fee
A one-time processing and onboarding fee may be charged at the commencement of the service. This covers activities such as:
- Client onboarding and case assessment
- Document review and verification
- Case preparation and administrative processing
- Coordination with the designated relationship manager and professional/legal team
- Initiation of the agreed service process
Once these services have commenced, the processing fee will ordinarily be non-refundable, subject to the Service Agreement and applicable law.
For this policy, services are considered commenced when Settlease begins any of the above activities.
2. Monthly Service Payments
Where a monthly payment arrangement applies, payments relate to the services and support scheduled or provided during the relevant service period.
Once services for a particular period have commenced, fees already earned will ordinarily not be refundable, subject to the Service Agreement and applicable law.
Future payments that have not yet become due may be discontinued in accordance with the termination terms of the Service Agreement.
3. Cancellation by Client
A client may request cancellation through Settlease official customer-support channel.
Cancellation after commencement of services does not automatically entitle the client to a refund of fees already earned or services already provided.
A change of mind, change in financial circumstances, decision to deal directly with the lender, or voluntary discontinuation of the process will not, by itself, create an entitlement to a refund of fees already earned.
4. Refunds & Exceptional Circumstances
A refund may be considered for circumstances such as:
- Duplicate or erroneous payment;
- Settlease being unable to commence the contracted service for reasons attributable to Settlease; or
- Any situation where a refund is required under the Service Agreement or applicable law.
Any approved refund will be assessed based on the services provided and applicable terms.
5. Refund Request & Processing
Refund requests may be submitted through:
Email: info@settlease.in
Phone: 7042046613
The request should include the client's name, registered mobile number, transaction details, and reason for the request.
Approved refunds will ordinarily be processed within 7–10 business days, subject to verification, payment-provider procedures, and banking timelines.
Refunds will generally be made through the original payment method, where reasonably possible.
6. Agreement & Applicable Terms
Clients are responsible for providing accurate information, required documents, and reasonable cooperation throughout the service.
This policy should be read together with the Service Agreement and Terms & Conditions. In case of conflict, the signed agreement and mandatory provisions of applicable law will prevail.
By making payment and/or signing the Service Agreement, the client confirms that they have read and understood these terms.
Settlease reserves the right to update this policy from time to time, subject to applicable law.